Shipping Policy

We currently only deliver to UK mainland using Royal Mail Tracked 24.

Alternatively you can collect from Benfleet, Essex. Please contact us directly to order if you'd like to collect.

We restock our website every Saturday at 9am.

Orders are made fresh and shipped within 2-3 working days.

We advise to consume your treats within 3-5 days, but use your own discretion as they may last longer.

Missed Delivery

If delivery is attempted and the recipient is not home, Royal Mail will automatically attempt a redelivery the next working day. If delivery is missed on the second attempt and you have not selected an alternative delivery option, your parcel will be held at your local delivery office for collection.

We recommend you selecting an alternative delivery option if you're not available to receive your parcel.

Our surprise boxes are a very healthy size, therefore they will not fit through a standard size letterbox.

Delays

Royal Mail aim to deliver Tracked 24 items by the next working day, though it can occasionally take 2 working days during peak volumes, in remote areas or due to bad weather.

Royal Mail advise that a missing parcel investigation cannot take place until 7 working days after expected delivery. Claims must be made by the sender within 30 calendar days.

Address Errors

We are completely reliant upon the address information put into the system by the buyer when placing the order. All parcels are shipped in accordance with the buyer instructions and therefore cannot accept liability for deliveries made to the incorrect address. We will not be able to issue refunds on this basis. If you realise an address error after order has been placed, please contact us immediately so as we can try to rectify before the order is sent out. This cannot be guaranteed if you contact us after the order has been processed.