Refund Policy

We expect all our tasty treats to reach you in the same lovely condition they left our bakery. While we can’t offer refunds on perishable food items, there are a few situations where you may be entitled to a refund.

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Possible Refund

Damaged in transit.

If your order arrives damaged, we will work together with yourself and the courier company to put it right. We are required to submit a claim to our shipping company and refunds can only be issued once the claim has been approved. We may require pictures of damaged goods (outer packaging/inner packaging/damaged contents) from yourself.

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Refund Timing

Once the claim has been approved, your refund will be issued to your original payment method. Your bank/card provider may take additional time to process the refund.

We are unable to process a refund if the claim is rejected by the courier. 

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Shipping Delays

We send each order via Royal Mail Tracked 24. Although this should take no more than 2 working days to reach you, on occasions Royal Mail can take longer. This is out of our control and therefore we are unable to issue a refund due to any delivery delays.

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